What price an iPhone?

In The Twenty-One Balloons—one of my all-time favorite childhood books—a kindly professor attempts to fly across the Pacific by balloon but instead crash lands onto the diamond-rich island of Krakatoa. There, he discovers a fantastical community where, apart from the few obligations imposed by a “Restaurant Government,” the lucky inhabitants spend their days “trying to make life more pleasant for ourselves and each other.”

There was a time when this happy vision had much in common with how we imagined The Future. Without giving it too much thought, those of us who grew up watching The Jetsons and dreaming of magical robots assumed that labor-saving devices would mean more free time for everyone, as we all shared in the benefits of new technologies.

But that’s not how it’s turned out. Almost without noticing, we’ve traded our egalitarian Jetsons-era paradigm—which incidentally coincided with a thriving American middle class—for one that requires ever-more from the world’s poorest and most vulnerable while piling up riches for an ultra-rich and every smaller global elite.

Not convinced?

Take a look at the New York Times’ exhaustive piece on How the U.S. Lost Out on iPhone Work. The story goes like this:  Apple has moved almost all of its manufacturing overseas because this was its “only option.” The “flexibility, diligence and industrial skills” that Apple requires are in far greater supply overseas than among U.S. workers. “The speed and flexibility is breathtaking,” one Apple executive told the Times.

Who can argue with “speed and flexibility”? Such goals sound reasonable enough, right?

But drill down beneath the abstractions, and the facts tell a different story. What does all this talk of “speed and flexibility” actually mean in practice?  The reality is this:

One former executive described how the company relied upon a Chinese factory to revamp iPhone manufacturing just weeks before the device was due on shelves. Apple had redesigned the iPhone’s screen at the last minute, forcing an assembly line overhaul. New screens began arriving at the plant near midnight.

A foreman immediately roused 8,000 workers inside the company’s dormitories, according to the executive. Each employee was given a biscuit and a cup of tea, guided to a workstation and within half an hour started a 12-hour shift fitting glass screens into beveled frames. Within 96 hours, the plant was producing over 10,000 iPhones a day.

Meanwhile,  Apple’s profits continue to soar to stratospheric levels, with the company earning more than $400,000 in profit per employee, more than Goldman Sachs, Exxon Mobil, or Google, according to the Times. “Apple shares are up $24.3 billion today. Maybe now they can afford to pay their Chinese workers more than $1 an hour,” humorist Andy Borowitz tweeted.

But what truly mystifies—and saddens me—isn’t the fact that international corporations (even Apple!) tend to focus on short-term profit at almost any cost (though even this assumption is of fairly recent vintage, as New York Times economics reporter Louis Uchitelle explained in The Disposable American) but rather that so many of us seem to accept this as a matter of course. That so few of us are saying: “Are you fucking kidding me?”

How has this come to pass? It seems to me that, in our anxiety over U.S. competitiveness, we’ve come to unthinkingly conflate two quite different things:  First, the question of education and skills, a legitimate concern. Second, the question of “diligence and flexibility”—words that are all-too-often code for a willingness to tolerate the sort of working conditions that decades of labor activism and legislation have sought to consign to history.  (Thomas L. Friedman’s “Average is Over” column in yesterday’s Times illustrates this quite nicely.)

You don’t have to look far for evidence that Apple’s business model is toxic.  (While I’m not suggesting that Apple is alone here, the company’s epic cool factor does make it an especially galling target.) Just today, the Times followed up its report on Apple’s outsourcing with a piece chillingly titled: “In China, Human Costs Are Built Into an iPad,” rife with stories of fatal factory explosions, suicides, routinely dangerous working conditions, and work-related injuries. The “dormitories” where workers live? Reporters found up to 20 people stuffed into a three-room apartment.  An audit of Apple’s suppliers last year found at least half the workers at 93 facilities exceeded the 60-hours-a-week limit established in Apple’s own supplier code of conduct.

And the rationale for this frenzied activity and human suffering? Pushing iPhones into the world more quickly and in larger numbers, responding to our rapacious cries for more Angry Birds and Siri. “What U.S. plant can find 3,000 people overnight and convince them to live in dorms?” Apple’s Jennifer Rigoni rhetorically asked the Times.

As an iPhone owner I have this to say: I would have been willing to wait.

© 2012, amy gutman. All rights reserved.

12 thoughts on “What price an iPhone?

  1. Amy

    I have been hearing about the poor working conditions and cramped quarters at Apple for a while.(I told Heidi about it some time ago) While it is indeed a shame, I’m not sure Samsung or Motorola are any better. I think it would take a lot more guilt from consumers to give up their i gadgets. Sometimes I wonder if that shirt I’m wearing, or the hat on my head was made in a factory that treats its employees fairly. I think if the Apple plant were to move here, it would definitely cost them more money, and corporations are in it for the money. I know that people idolized Steve Jobs for his innovative ideas and business sense, giving us all what we want, but just knowing about the Apple plant’s workers and working conditions, he wasn’t much better than any other greedy corporate CEO. i enjoyed your article but now i need to make a call on my i phone and then i am going on the i mac to look up an i recipe. Shame on i, i mean me.

    • Thanks for reading and commenting, Steve. While I’m sure you’re right that at least some of these issues are shared by other tech companies, I think the NYT made the right call in focusing on Apple (for reasons I’ll go into in a future post). It will be interesting to see how this saga plays out. I, of course, can’t speak for consumers generally, but I’ve put my own plans to buy an iPad on indefinite hold–was planning to make the purchase in the next couple weeks. The disclosures have also changed my relationship to my iPhone, which, in light of what’s come out, I think is a good thing.
      amy gutman recently posted…Preschool wisdom (or what a 3-year-old could teach Joan Didion)My Profile

  2. This is a fabulous piece. Comes as I’m contemplating joining the cool kids and getting an i-phone. Oh how we hate to be confronted head-on with the truths we suspect about the speedy toys we’ve come to think we can’t live without. What do we do now that we know? Given we did nothing when we only suspected? Is anyone willing to give up the “speed and flexibility” these devices afford us?
    Aviva Rubin recently posted…I know an old lady who swallowed a fly…My Profile

    • Thank you so much, Aviva. You know, I don’t really think it needs to be–or rather, should need to be–a choice (iPhone vs. no iPhone). What humane working conditions would mean is a higher price point, slower supply chain, and, yes, somewhat reduced profits for Apple shareholders. According to the Times, there are estimates that paying American wages would add about $65 per phone. (Many of the Chinese workers are making around $17/day).
      amy gutman recently posted…Preschool wisdom (or what a 3-year-old could teach Joan Didion)My Profile

      • Just wondered if you’d had a chance to listen to the This American life piece on apple in China? It’s so complicated and wage is just one factor. And despite how horrific it is liberal economists make the argument that it’s far better than conditions before these factories existed. Is it a phase they will move through to better things like we in the west once did? What can individuals do to change the practices of the companies from whom we are unlikely to stop buying? I’ve thought a lot about the place of activism, consumer and other, in the crazy, preoccupied lives we live.
        http://www.thisamericanlife.org/radio-archives/episode/454/mr-daisey-and-the-apple-factory
        Aviva Rubin recently posted…Just because there’s nothing to write doesn’t mean you shouldn’t write itMy Profile

        • Thanks, Aviva–another friend also pointed me towards this. (I gather the same writer/performer also did a theater piece drawing on the same material.) I’m planning to listen this week; will also be doing another Apple post.

          As for what comes next, I tend to be less receptive than many to long-term utilitarian arguments. That being said, as with so many things, reasonable minds are likely to differ on the “right” answers. (Though I, of course, think mine are “right.” ;-) )
          amy gutman recently posted…Life Experiment #2: Creating OrderMy Profile

  3. Wow, Amy! That made me want to get rid of my Iphone and Ipad and every other “i” owned around here! I had no idea, but honestly, I didn’t even consider it. I feel ashamed, despite my ingorance. I would not have bought one had I known.

  4. Amy, you are almost alarmingly swift and precise in your response to this reporting. That all of these revelations are news is the shocking part. We should have all known ages ago that this dystopia was what brought our beloved gadgets to life.

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